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Resources


On this page you’ll find useful resources to help make your personal injury claim. Supporting information is also provided throughout the online claims process and our Contact Support Centre is available from 9am-5pm Monday to Saturday on 0800 118 1631.

Resources to help you during your claim:


Guide to making a claim - An in-depth guide explaining the key legal terms and procedures used in the legal framework that underpins Official Injury Claim (known as the RTA Small Claims Pre-Action Protocol).

Guide to make a claim (Welsh Language)

Guide to changes to the Small Claims Limit for Injury Claims (Referring to Part 26 of the Civil Procedure Rules) - Explains changes to the small claims track limit and what the exceptions are.

Guide to Practice Direction 27B - Contains information you may need should you choose to contest a claim in court outside Official Injury Claim.

Background information:


Welcome to Official Injury Claim – a short animation introducing the service

Factsheet: About Official Injury Claima short document explaining the Official Injury Claim service

Factsheet: Designed with Inclusion in Minda short summary of the steps taken to make Official Injury Claim easy to use for everyone

Useful links


Ministry of Justice Whiplash Reform Programme: Information and FAQ

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