We are committed to making sure your organisation has the information it needs.
Registrations for Official Injury Claim remain open to claimant representative organisations. This includes, setting up your organisation, creating accounts for your web users and developing your integration to the service. Supporting resources are also available on our resources for professionals page.
Security of data is of paramount importance and Official Injury Claim is compliant with data protection and GDPR legislation. We are committed to ensure high security standards are maintained.
Your registration process
Each organisation will need to nominate an Administrator who takes responsibility for completing the registration process and creating user accounts. Our Quick Reference Guide provides details for administrators preparing to register their organisation. Here is a short summary of the process:
1. Apply to register your organisation
Your organisation administrator will enter their name and email on this website and then complete the initial account creation process by following an email link. Your registration request will indicate the access your organisation requires: web only or web and integration.
2. Accept the user agreement
Your organisation administrator will then need to view and accept the user agreement.
Official Injury Claim will then assess your application and confirm acceptance via email within 5 working days.
3. Set up your organisation structure (web)
Each organisation is different, and the registration process enables administrators to set up their own preferred structure for organising their web users, for example to distinguish between separate offices.
4. Create user accounts (web)
Your administrator will create individual user accounts for your organisation’s office administrators and claims handlers. Those individual users will receive an email link to confirm their user account has been set up. Your administrator may want to advise users to look out for the email and to check they have received it.
5. Set up your integration
For organisations requesting integration access, after you have registered successfully, Official Injury Claim will give you access via a portal to all the necessary integration specifications.
Frequently asked questions
Who is eligible to register as a Claimant Representative?
For the purposes of this service, a claimant representative is any organisation completing the claim process on behalf of a claimant. Claimant solicitors and claims management companies are eligible to register as claimant representatives.
My organisation has multiple branches and/or subsidiaries – how does this affect our setup?
Administrators should apply for a single registration that covers all your organisation’s users across all offices and subsidiaries. The process then allows your administrator to create separate offices within your organisation where user setup can be delegated to office administrators.
What is the difference between integration and web access?
Organisations may choose to automate processes such as submitting new claims and receiving claim status updates by integrating their systems with Official Injury Claim systems using application programming interface (API) technology. Organisations may also choose to set up individual users who can log into the service to perform claim tasks manually.
Where can Administrators access more information and support?
I am not a claimant representative – where do I register?
For information on how other claims professionals access this service, click here.