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Resources for professionals

This area is for claims professionals. If you are a member of the public looking for resources go here.

This page will be updated whenever new documents become available. If you would like to subscribe for updates about Official Injury Claim you can request to do so via our contact form.

User Guides

Including the Guide to Making a Claim and other useful guides
Downloadable claims forms

Useful forms for professionals who process claims.
Spotlight videos and walkthroughs

Walkthroughs of the service and short videos explaining different parts of the claims process.
MI Data

Find the latest operational data available from the service
Factsheets and signposting

Signposting toolkit for professionals and other factsheets
Q&As

Q&A from previous events and webinars