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Service data December 2021

Data covering the second quarter of operation of the Official Injury Claim service is now available to download here. The data and statistics presented in this publication reflect data captured by the service during the period of 1st September 2021 - 30th November 2021.

During this period, Official Injury Claim processed 68,359 claim submissions including 6,233 from unrepresented claimants. 42,131 liability decisions were made, and 3,468 claims reached settlement stage. Figures in this publication also include information about:

  • types of representation
  • exceptional injuries and circumstances
  • claims exiting the portal
  • enquiries to the Portal Support Centre
  • system operation

The service is still evolving, and analysis of this published data offers an insight into the early performance of the service. However, the information provided will continue to change and mature as the service becomes more established.

As it is still early days in the life of the service, some information is not yet available from which to draw meaningful conclusions. Such information may be included in future publications as more cases come through and the body of data grows. Readers will note we have included month on month statistics for claims volumes and settlements in this release. Additional information on exits has also been included.

The data has been published on the Official Injury Claim website, and it is intended that data will continue to be issued on a quarterly basis. 

Download here.