Make a personal injury claim

Official Injury Claim makes the claim process simple, unbiased and secure so you can claim for minor injuries yourself for free without legal help. You may prefer instead to ask a claims professional to make the claim on your behalf such as a solicitor or claims management company who might charge you for their help.

Official Injury Claim will take you through a simple step-by-step process.

You can make a claim through Official Injury Claim if:

you are aged 18 or over
the accident happened in England or Wales
the accident happened on or after 31st May 2021
you were inside a vehicle
you believe the accident was not your fault
you have a minor injury with a value under £5,000.

How it works

1. Start your claim

We’ll ask you about your claim, including:

where and when the accident happened
injuries you have as a result
the vehicles involved and who you think was responsible

2. Investigation

After you’ve submitted your claim, Official Injury Claim will pass this to the insurance company that covered the driver you believe was responsible. This service calls them the ‘compensator’. The compensator will then make their own investigations to consider your claim.

3. Medical

You will need an appointment with a medical expert, who will assess your injury or injuries and write a medical report. Official Injury Claim will help you arrange this.

4. Offer

Once you have resolved who was responsible for the accident with the compensator and have provided evidence of your losses or injuries, you should be offered compensation for your claim, which you can choose to accept or challenge.

5. Close claim

After you have accepted any offer, the compensator will contact you to arrange payment. You'll be able to check the progress of your claim online and we'll also notify you when there are any updates.

Ready to make a claim? Please take our short eligibility questionnaire.

Make a claim

Further information

Resources to support your claim can be found here. This includes a starter guide if you want to know more before making you claim and signposting to our Help Hub, which provides useful resources to assist with each stage of the claim process.

Frequently Asked Questions

What are the device requirements to use Official Injury Claim?

Do I need to pay anything to claim and how much can I claim for?

What information do I need to make a claim?

Can I use Official Injury Claim for all road traffic accidents?

What help is available to make a claim and how long is the claim journey?

We have tried to make Official Injury Claim as easy to use as possible, and there are lots of materials to help you:

a ‘claim overview’ screen will keep you informed on your progress and lets you know what to do next.
the ‘Key Information’ side bar explains difficult terms at each point of the claim process.
a ‘Guide to Making a Claim’ is available here. This explains some of the legal terminology used.

There is also a dedicated Official Injury Claim customer contact centre you can call: 0800 118 1631. It is available Monday to Friday from 9am to 5pm. You can message the team here.

The Official Injury Claim website is available in English and Welsh language. Translation services are available for those who are unable to read English and Welsh in the top 10 most requested foreign languages. The customer contact centre will help. If you are unable to complete the process online call 0800 118 1631.

There is no fixed time for completing your claim. The time it takes for your claim might depend on how quickly fault for the accident is established or agreed and how quickly you recover from your injury or injuries. Here is an idea of how long each stage may take: 

start your claim - 20 to 30 minutes .
investigations – Once a compensator has been identified and confirmed the compensator has up to 30 business days (6 weeks) to consider their position on fault for the accident although they may do this much more quickly. 
medical - it might take a few weeks to organise your medical examination and receive a report. Most claims will only require one report, but some might need more which will take longer. 
offer - once you are in a position to ask for an offer, the compensator has 20 business days (3 weeks) to make a first offer. 
close claim - once you have agreed a final settlement, payment should be made within 10 business days (2 weeks).

What is the role of Official Injury Claim during the claim process, and what decisions do you make on a claim?

What happens if the compensator does not accept my claim or I do not accept their offer?

Why will I need an appointment with a medical expert?

If I decide to go to court, what should I do?

How do I withdraw my claim?

Getting Started

Help Hub

Professional registration

Professional resources