Need help with starting a new claim? You're in the right place.
Help with starting a new claim
Welcome to the Official Injury Claim (OIC) Help Hub. In this section we will guide you through the stages of how to make a claim via the Official Injury Claim Portal. Here you will find useful resources to assist with this stage of the claim process. These include:
- Hints & Tips
- Support Guides
- Walkthrough Videos
- FAQs
- Sample Forms
- Useful Links
Hints & Tips
You can help keep your claim on track by:
- Making sure you complete all the information within the Small Claim Notification Form
- Ensure any evidence you have to support your claim is uploaded
Support Guides
To provide support with your claims process, we have created a suite of guides which contain step-by-step guidance on how best to navigate various stages during your journey through the OIC Portal. Here are the support guides available for when starting a new claim:
Guide to making a claim - This guide, available in English and Welsh, explains all the legal terms and procedures you may come across when making a claim if you need further help.
Non-Protocol Vehicle Costs - This guide outlines what Non-Protocol Vehicle Costs (NVC) are and how to include them in your claim, if required.
Useful Links
Ministry of Justice Whiplash Reform Programme: Information and FAQ - Guidance about the changes to whiplash claims from 31 May 2021.
Walkthrough Videos
We understand that sometimes it is easier to watch a process in order to best understand it. That is why we have created a range of walkthrough videos which lead you through certain steps in your claim journey. There are different videos for each stage of a claim in the OIC Portal, so be sure to check each area of the Help Hub for more walkthrough video content.
Starting a claim FAQs
Please take a look below for our most frequently asked questions when starting a new claim. If you do not find the answer to your query here, please check further down this page for additional supporting documentation which may assist you.
Sample Forms
Please see below sample versions of forms which will be generated by the OIC portal during this stage of the claim journey. We have supplied these so that you can be best prepared for how to populate them or understand their content in advance.
Small Claim Notification Form - This will be generated by the OIC Portal when you submit your claim to the compensator.
If you are at a different stage in your claim or haven't found what you were looking for, please refer to the Help Hub home page for further guides and support.