Need help with the Offer stage of your claim? You're in the right place.
Help with offer
Welcome to the Official Injury Claim (OIC) Help Hub. In this section we will guide you through what happens when the compensator makes you an offer to settle your claim. Here you will find useful resources to assist with this stage of the claim process. These include:
- Hints & Tips
- Support Guides
- FAQs
- Sample Forms
- Useful Links
Hints & Tips
The latest data* from March 2025 tells us that on average it is taking 89 days for a claimant to receive an offer and to advise the compensator of their decision. A prompt response to the compensator, following their offer, could reduce the time taken to receive your settlement.
You can help keep your claim on track by:
- Log into the system and take action
- Upload any evidence which may support your claim for losses/fees
- Ensuring you add losses/fees into the system promptly (you can do this at any time until you ask for an offer to be made) from your claim overview page under the losses/fees box
- Being prompt to answer any in-system messages telling you there is action for you to take
*Data from unrepresented claimants.
Support Guides
To provide support with your claims process, we have created a suite of guides which contain step-by-step guidance on how best to navigate various stages during your journey through the OIC Portal.
Here are the support guides available for the Offer stage:
Counter Offer - This guide covers how you can return to the compensator and make a counter offer against their original offer.
Challenge non-whiplash - This guide covers how you can challenge the injury sections the Compensator has used when providing you with an offer.
Wait Prognosis At Offer - This guide covers how, once you have received an offer, you can wait out your prognosis period if you are still suffering.
Guide to making a claim - This guide, available in English and Welsh, explains all the legal terms and procedures you may come across when making a claim if you need further help.
Useful Links
The Whiplash Injury Regulations 2021 - This link shows the whiplash tariff figures the compensator will use to make you an offer.
Offer FAQs
Please take a look below for our most frequently asked questions surrounding the Offer stage of the claim process. If you do not find the answer to your query here, please check further down this page for additional supporting documentation which may assist you.
Sample Forms
Please see below sample versions of forms which will be generated by the OIC portal during this stage of the claim journey. We have supplied these so that you can be best prepared for how to populate them or understand their content in advance.
List of Losses - This will be generated by the OIC Portal when you have added any losses you wish to claim for, when sending your request for an offer to the compensator.
Settlement Offer Form - This will be generated by the OIC Portal when the compensator makes you an offer for your injuries and any losses.
Record of Offer and Acceptance - This will be generated by the OIC Portal when you have accepted the offer made by the compensator.
If you are at a different stage in your claim or haven't found what you were looking for, please refer to the Help Hub home page for further guides and support.