Need help with the Medical stage of your claim? You're in the right place.
Help with medical
Welcome to the Official Injury Claim (OIC) Help Hub. In this section we will guide you through the stage of arranging your medical appointment and what to do after your medical report has been uploaded to the portal. Here you will find useful resources to assist with this stage of the claim process. These include:
- Hints & Tips
- Support Guides
- Walkthrough Videos
- FAQs
- Sample Forms
Hints & Tips
The latest data* from March 2025 tells us that on average it takes 28 days from the time that a claimant selects a medical expert, arranges an appointment and attends an examination to the expert uploading the report, ready for you to then check it.
You can help keep your claim on track by:
- Being prompt to answer any in-system messages telling you there is action for you to take
- Log into the system and take action
*Data from unrepresented claimants.
Support Guides
To provide support with your claims process, we have created a suite of guides which contain step-by-step guidance on how best to navigate various stages during your journey through the OIC Portal.
Here are the support guides available for the Medical stage:
Medical Provider Selection - This guide covers how you can select your medical provider who will arrange your medical appointment/examination.
Reviewing A Medical Report - This guide covers how to review your medical report once the medical expert has shared this with you.
Obtain A Further Medical Report - This guide covers how you can obtain a further medical report if required.
Waiting Out Prognosis - This guide covers how you can choose to wait out your medical prognosis.
Proceeding To Offer - This guide covers how after reviewing your medical report, you can proceed to request an offer from the compensator.
Guide to making a claim - This guide, available in English and Welsh, explains all the legal terms and procedures you may come across when making a claim if you need further help.
Walkthrough Videos
We understand that sometimes it is easier to watch a process in order to best understand it. That is why we have created a range of walkthrough videos which lead you through certain steps in your claim journey. There are different videos for each stage of a claim in the OIC Portal, so be sure to check each area of the Help Hub for more walkthrough video content.
Medical FAQs
Please take a look below for our most frequently asked questions surrounding the Medical stage of the claim process. If you do not find the answer to your query here, please check further down this page for additional supporting documentation which may assist you.
Sample Forms
Please see below sample versions of forms which will be generated by the OIC portal during this stage of the claim journey. We have supplied these so that you can be best prepared for how to populate them or understand their content in advance.
Medical Instruction Form - This will be generated by the OIC Portal once you have selected your medical preferences. This instruction form is then shared with the medical agency or expert you have selected.
Medical Instruction Form (Exceptional Circumstances) - This will be generated by the OIC Portal once you have selected your medical preferences and also selected that there have been exceptional circumstances with regard to your injury. This instruction form is then shared with the medical agency or expert you have selected.
If you are at a different stage in your claim or haven't found what you were looking for, please refer to the Help Hub home page for further guides and support.