Release Update Supporting Documents
Making a claim
You are able to submit a claim for personal injury, vehicle damage, excess, medication/prescriptions, travel costs, treatment charges you have paid yourself, loss of earnings, out of pocket expenses and hire charges for a vehicle you have paid for yourself (you will not be able to claim for credit hire or credit repairs). You may be required to provide receipts.
You will be able to claim for any losses or request an advance payment after the compensator has accepted liability for your claim.
You will be able to claim for all personal injury up to the value of £5,000.
Yes, you will be able to add further information at a later date. However please note that you will not be able to add or amend the claim form itself but rather further information can be uploaded via the document upload section or through the message service to the compensator.
You will receive an email confirming that your claim has been submitted. If you have not please log into your account and the green box on the landing page will confirm if your claim has been passed to a compensator. If this has not happened it is likely that we have not received your claim and you will need to submit this to us again.
If an insurer is not found your claim will be routed to the MIB to be considered under the Uninsured Drivers Agreement.
To ensure that we are accepting a claim from the correct party and to keep your data secure.
To identify who you are and to ensure we are talking to the right perso
You can find your National Insurance Number on your payslip, P60, tax return or letters about tax, pensions and benefits etc. If you do not have a national insurance number you can apply for one via https://www.gov.uk/apply-national-insurance-number or if you have lost your national insurance number you can request a new one via https://www.gov.uk/lost-national-insurance-number.
CUE is a central database of motor, home and personal injury/industrial illness incidents reported to insurance companies which may or may not have given rise to a claim. Information held on CUE is a powerful weapon in the fight against fraud. If you have any queries or concerns regarding information on CUE please contact the CUE team (dataprotection@mib.org.uk)
Release Supporting Documents
Please see below for all supporting documents for previous and upcoming release changes. Simply click on the release date you wish to explore and to download, click each link.
API - MuleSoft API Endpoints and Authentication Process v1.30
Official Injury Claim Integration Data Dictionary v1.30
OIC Integration Process Flow v1.30
Official Injury Claim SLA v1.14
Official Injury Claim system generated message list
CNW Enhancements Functionality
OIC API Changes - May 23 Release
OIC Portal Changes - May 23 Release
Investigation
If a compensator has not responded, then you would need to contact them directly, their number can be found on the system.
You will be provided with a notification via your preferred method of contact asking you to log in to your account. Within the green box you will be able to view the compensators decision.