Other claims professionals
Registrations are now open for claimant representatives and compensators. Other claims professionals will access the service in different ways.
Third party administrators (TPAs)
In May 2020 it was confirmed that TPAs will be able to register directly with the Official Injury Claim service. Previously a compensator needed to set up each TPA they have a relationship with. MIB aims to implement this change this summer. Confirmation of the date and more details will be confirmed in a future e-shot. The new design will enable a TPA to set up their own organisation account, offices and users to fit their own organisation needs.
For claims made through a claimant representative, medical reporting organisations (MROs) and direct medical experts (DMEs) will continue to receive their instructions in the usual way via the claimant representative.
For claims made by unrepresented claimants, MROs and DMEs will confirm to MedCo whether they wish to opt in or out for this type of work. For those who opt in, Official Injury Claim will notify the MRO / DME when they have been selected for the first time, inviting them to create user accounts then.
In preparation for the service launch in April 2021, MedCo will engage with medical professionals to establish which MROs and DMEs are opting in to use the service, so MROs and DMEs do not need to register directly with this service before the launch.
Official Injury Claim will not receive claims from or provide instructions to other professionals involved in the claims process, such as providers of hire and rehabilitation services, who will therefore not register to use this service.