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Other claims professionals

Registrations are now open for claimant representatives, compensators and Third Party Administrators (TPAs).  Other claims professionals will access the service in different ways. 

Medical professionals 

For claims made through a claimant representative, medical reporting organisations (MROs) and direct medical experts (DMEs) will continue to receive their instructions in the usual way via the claimant representative.

For claims made by unrepresented claimants, MROs and DMEs will confirm to MedCo whether they wish to opt in or out for this type of work. For those who opt in, Official Injury Claim will notify the MRO / DME when they have been selected for the first time, inviting them to create user accounts then.

In preparation for the service launch in April 2021, MedCo will engage with medical professionals to establish which MROs and DMEs are opting in to use the service, so MROs and DMEs do not need to register directly with this service before the launch.


Official Injury Claim will not receive claims from or provide instructions to other professionals involved in the claims process, such as providers of hire and rehabilitation services, who will therefore not register to use this service.


Frequently asked questions

Click here for frequently asked questions.